FAQ
Default solution folder, feel free to edit or delete it.
When submitting a ticket request, you have the following options. You should select the one that best describes the type of action you are requesting. The c...
Wed, 14 Aug, 2013 at 11:14 AM
Ticket Definition
The use of the phrase "ticket" is a reference to the tracking process of communication between our support team and the reques...
Sat, 7 Sep, 2013 at 9:28 AM
Best Practices: We recommend the following best practices when requesting support.
Write a subject line that is a brief summary of the issue. (e.g. Hous...
Mon, 22 Mar, 2021 at 12:51 PM
To What Tickets to These Guidelines Apply
Guidelines for Tier 1 and Tier 2 that are handled at the local level may be different than these guideline...
Fri, 1 Aug, 2014 at 11:24 AM